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2.9

I have loved Tupperware for many years, but I'm sad to say I will never, ever purchase another Tupperware product because of a horrible consultant and Tupperware customer service. Three weeks ago, I was at a Christmas Barn Sale and passed a Tupperware booth so I stopped.

I chatted with consultant, Amber Czech and ended up buying a canister set from her. When I got it home, I found that the lid on the smallest canister was missing. I know it was at her booth and assumed it had fallen before it hit the bag. I emailed Amber with the email on her business card thinking I didn't want to call her as she was still at the sale and assumed she'd get right back to me when she found the missing lid.

Wrong. Now it is 4-5 emails and 1 phone all (left VM) to her and 3 weeks later and I have yet to hear from her. I contacted her 3 of those times via her website and the last time I said if I didn't hear from her, I would contact corporate. Well, they are just as bad.

Initially, it was we're here to help, blah, blah, blah. When they found out I had no order number because I DID NOT order, I bought on the spot, they said they couldn't help me. They said I had to solve this through the consultant. After 5 attempts to contact her and hearing nothing, I doubt that is possible.

I asked if they could treat it as a "broken" product and just send me a lid. Nope, couldn't do that. I should have asked if I could purchase a lid, but it never occurred to me until I was telling someone about this and they mentioned it. I said if this is your policy, maybe you should tell your consultants that they cannot hold "unofficial" parties.

She said it is totally up to the consultant. Well, Tupperware, you have one consultant who is making your company look mighty bad and I for one will never purchase from you again. You need to take care of your customers.

My last attempt at contacting Amber said I want to return this product. I'm sure there will also be no response.

Reason of review: Damaged or defective.

Monetary Loss: $20.

Preferred solution: Deliver product or service ordered.

Tupperware Pros: Product and would have loved it if it had all been there.

Location: 2114 Deborah Dr SW, Cedar Rapids, IA 52404, USA

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Gladyce Vfe

I'm Not the consultant that you purchased the item from. But I would have got back with you as soon as possible.

Please don't write all of us off because of one bad consultant. My name is Katherine Hayes. You can reach out to me at my email address: hayes7519@***.com. ANytime night or day.

(if you sent me a message after 11pm Central daylight time) please understand it will the next day before it I see it and reply to it. Katherine Hayes

Guest

how can I change the old lid of topperware container

Guest

Did you ever get yourself or your canister? If you have not I can help you I will need the number off of the canister that needs to seal you can call or text me my name is lagenabrown.my.tupperware.com my telephone number is 501 802-**** I'm a director here in Hot Springs Arkansas

Guest

All the products have a number on the seals and the containers call customer care again and speak to a supervisor. Also Make a complaint with the consultant name and her website.

Customer care workers will get fired or repremanded by Home Office if they find out it is unacceptable. I am truly sorry you had to deal with such a horrible experience

Guest

And now it's 4 weeks later and I still have not heard from Amber the consultant or from Tupperware Customer Service. :(

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